Frequently Asked Questions (FAQ)

Effective Date: July 21, 2026

General Questions

What is SOPHIE TREND INC?

SOPHIE TREND INC is an online jewellery retailer offering a curated selection of stylish and versatile jewellery pieces for women. Our collections include rings, necklaces, earrings, bracelets, and other accessories designed to complement different styles and occasions.

We are committed to providing customers with a reliable online shopping experience, quality products, and professional customer support.

What type of jewellery do you sell?

We offer a variety of women’s jewellery styles, including:

• Rings

• Necklaces

• Earrings

• Bracelets

• Fashion jewellery accessories

Our collections are selected to provide customers with elegant and contemporary options for everyday wear and special occasions.

Orders & Payments

How can I place an order?

To place an order, simply browse our jewellery collections, select your preferred item, add it to your shopping cart, and complete the checkout process by providing your delivery and payment information.

Once your order has been successfully submitted, you will receive an order confirmation.

What payment methods do you accept?

We accept secure online payment methods available during checkout. All payment transactions are processed through trusted payment providers to help protect customer payment information.

Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact our customer support team as soon as possible after placing your order.

We will review your request and assist where possible. Please note that orders that have already entered the processing or shipping stage may not be eligible for changes or cancellation.

Shipping & Delivery

How long will my order take to arrive?

Delivery times may vary depending on the destination, shipping method selected, and order processing time.

Customers will receive relevant shipping information after their order has been processed. Please refer to our Shipping Policy for detailed delivery information.

How can I track my order?

If tracking information is available for your order, it will be provided after shipment confirmation.

If you need assistance tracking your order, please contact our customer support team with your order details.

Returns & Exchanges

Do you accept returns?

Yes. We offer returns according to our Returns & Exchanges Policy.

Items must meet the required return conditions, including being unused and returned within the applicable return period.

Please review our Returns & Exchanges Policy before sending any items back.

How do I request a return or exchange?

To request a return or exchange, please contact us at:

Email: payment@sophietrend.net

Please include your order number, the item details, and the reason for your request so our team can assist you efficiently.

Product Information

Are your jewellery pieces suitable for everyday wear?

Many of our jewellery pieces are designed for everyday styling. However, we recommend following proper jewellery care instructions to help maintain their appearance and quality over time.

How should I care for my jewellery?

To help protect your jewellery:

• Avoid prolonged contact with water, perfumes, and chemicals

• Store jewellery in a dry place when not in use

• Clean pieces gently with a soft cloth

• Remove jewellery before activities that may cause damage

Customer Support

How can I contact SOPHIE TREND INC?

You can contact our customer support team through:

Email: payment@sophietrend.net
Phone: +1 2192026472

Our team will respond to your enquiry as soon as possible.

Where is SOPHIE TREND INC located?

Our company information is:

SOPHIE TREND INC
27 Spittalfield Road
Inverkeithing
Fife
KY11 1EA
United Kingdom

Thank you for choosing SOPHIE TREND INC. We are committed to providing a secure, transparent, and enjoyable jewellery shopping experience.

© 2026 SOPHIE TREND INC. All Rights Reserved.