Shipping Policy

Effective Date: July 21, 2026

Introduction

At SOPHIE TREND INC, we are committed to providing our customers with a reliable and transparent delivery experience.

This Shipping Policy explains how we process, prepare, and deliver orders placed through sophietrend.net. We aim to ensure that customers receive clear information about order processing times, shipping procedures, and delivery expectations.

Order Processing

Orders are processed after successful payment verification.

Our standard order processing time is:

Processing Time: 1–3 business days

During this period, our team carefully prepares and verifies your jewellery items before shipment.

Please note that processing times may be extended during:

• Public holidays

• Promotional periods

• High order volume periods

• Unexpected operational delays

Customers will receive a shipping confirmation email once their order has been dispatched.

Shipping Methods and Delivery Time

Delivery times depend on the destination, shipping method selected, and external delivery conditions.

Estimated delivery timeframes:

Standard Shipping:
Approximately 5–15 business days after dispatch

Delivery times are estimates and may vary due to factors outside our control, including customs procedures, carrier delays, weather conditions, or local delivery services.

Order Tracking

When tracking information is available, customers will receive shipment details through the email address provided during checkout.

Customers can use the tracking information to monitor their order progress.

If you experience any issues with tracking your order, please contact our customer support team for assistance.

Shipping Address Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure that your:

• Full name

• Delivery address

• Postal code

• Contact information

are correct before completing your purchase.

SOPHIE TREND INC is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by customers.

International Shipping

We may provide shipping services to customers in different regions.

International orders may be subject to additional processing requirements, including customs procedures or local delivery regulations.

Any applicable customs fees, duties, or taxes required by the destination country are the responsibility of the customer unless otherwise stated.

Delayed or Missing Orders

While we work with reliable delivery partners, unexpected delays may occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team with:

• Order number

• Customer name

• Shipping details

We will review the shipment information and provide assistance.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

Please provide:

• Order number

• Description of the issue

• Relevant photos if applicable

Our team will review your request and provide appropriate assistance.

Contact Us

If you have any questions regarding our Shipping Policy, please contact:

SOPHIE TREND INC

Email:
payment@sophietrend.net

Phone:
+1 2192026472

Business Address:
27 Spittalfield Road
Inverkeithing
Fife
KY11 1EA
United Kingdom

Website:
sophietrend.net

Thank you for choosing SOPHIE TREND INC. We are dedicated to providing a smooth and dependable jewellery shopping experience from checkout to delivery.

© 2026 SOPHIE TREND INC. All Rights Reserved.