Returns + Exchanges

Effective Date: July 21, 2026

Introduction

At SOPHIE TREND INC, customer satisfaction is very important to us. We want every customer to have a positive shopping experience when purchasing jewellery from our online store.

This Returns + Exchanges Policy explains the conditions and procedures for requesting a return or exchange for purchases made through sophietrend.net.

Please review this policy carefully before submitting a return or exchange request.

Return Period

Customers may request a return within:

30 days from the date the order is delivered

To be eligible for a return, the item must meet all applicable return requirements outlined below.

Return Conditions

To qualify for a return, items must be:

• Unworn and unused

• In their original condition

• Returned with original packaging where applicable

• Free from damage, alteration, or signs of use

For hygiene and safety reasons, certain jewellery items may not be eligible for return if they have been worn or used.

Non-Returnable Items

Returns may not be accepted for:

• Items that have been worn, damaged, or altered

• Products returned without prior approval

• Items missing original packaging or accessories

• Items excluded by applicable hygiene requirements

If you are unsure whether your item qualifies for return, please contact our customer support team before sending it back.

How to Request a Return

To start a return request, please contact us at:

Email:
payment@sophietrend.net

Please include:

• Order number

• Customer name

• Email address used during checkout

• Item details

• Reason for return

Our team will review your request and provide return instructions if your request is approved.

Please do not send items back before receiving return confirmation from our customer support team.

Exchanges

If you would like to exchange an item for another product, please contact our team within the applicable return period.

Exchange requests are subject to:

• Product availability

• Item condition requirements

• Return approval

If the requested replacement item is unavailable, we may provide alternative options where appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you of the result.

If your return is approved:

• Refunds will be processed to the original payment method

• Processing times may vary depending on your payment provider or financial institution

Please note that original shipping costs may not be refundable unless required by applicable consumer protection laws.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

We recommend using a trackable shipping service when returning items, as SOPHIE TREND INC cannot be responsible for items lost during return transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Order number

• Description of the issue

• Photos of the item if applicable

Our team will review the situation and assist with an appropriate solution.

Contact Us

If you have any questions regarding Returns + Exchanges, please contact:

SOPHIE TREND INC

Email:
payment@sophietrend.net

Phone:
+1 2192026472

Business Address:
27 Spittalfield Road
Inverkeithing
Fife
KY11 1EA
United Kingdom

Website:
sophietrend.net

Thank you for choosing SOPHIE TREND INC. We appreciate your trust and are committed to providing reliable service and a smooth jewellery shopping experience.

© 2026 SOPHIE TREND INC. All Rights Reserved.